Welcome to Kona Meraki. Because our premium Hawaii No. 1 Kona coffee is a fresh, perishable agricultural food product that is roasted completely on demand for each order, we cannot accept physical returns or product exchanges. Once an order has been roasted and shipped by our partner farm, all sales are final.
Damaged or Defective Deliveries
If your package arrives damaged, ruptured, or sustains structural anomalies during carrier transit, we will gladly issue a swift replacement batch or a full refund.
To file a claim for a damaged delivery, please follow these steps:
- Contact our support desk at info@konamerakicoffee.com within 48 hours of carrier delivery.
- Include your Order ID Number in the subject line.
- Attach clear digital photos of the damaged shipping package and the coffee pouch.
Subscription Management (The Meraki Routine)
Automated recurring subscription cycles can be paused, modified, or canceled at any time directly through your customer account dashboard. To avoid being charged for your next fresh batch, please ensure all cancellation requests or schedule adjustments are completed at least 24 hours prior to your automated monthly billing date.
Lost or Misdelivered Shipments
Kona Meraki LLC utilizes premium, tracked air freight carriers (FedEx and USPS) to fulfill orders. We are not liable for shipments that are lost, delayed, or misdelivered due to incorrect or incomplete address data entered by the buyer during checkout. Please double-check your shipping details before finalizing your purchase.